"Customers often wonder about fee structure when it comes to service calls. Here’s my recommendation. For service calls, if you trust your HVAC contractor, stay with time and material billing. If you don’t trust your HVAC contractor, you are stuck with flat rate billing. Believe it or not, an honest and transparent technician at time and material saves you money on service!"
Furnace and Air Conditioning Repair - Qualified. Dependable. Honest.
Servicing Jackson, West Bend and All of Washington and Ozaukee County
For over 30 years, Jackson Hardware Heating & Air Conditioning has provided furnace repair, air conditioning repair and HVAC services to residents throughout Washington and Ozaukee County. We service all makes and models of heating and cooling products for residential customers.
Why Jackson Hardware Heating & Air Conditioning?
Customer Satisfaction: Last year, 55% of our new customer service calls came from referrals.
Long-Time Lennox Dealer: We have been an authorized Lennox dealer since 1919.
Professional Technicians: Our technicians are factory trained, uniformed and experienced in heating and cooling repairs.
No Flat Rates: Save money by hiring an HVAC contractor who charges by hour, rather than a “flat rate book price”. Our motto is to be transparent and honest with customers - we will NEVER take advantage of you by artificially inflating time. We complete the repair as quickly as possible so you can move on with your day.
Excellent Communication: Our technicians explain what they are going to repair in terms you can understand – we’ll keep you informed throughout the entire air conditioning or furnace repair.
Respectful of Your Home: We respect your household and often leave an area cleaner than we found it.
Fully Stocked Fleet: We keep our trucks and showroom fully stocked with parts for many types of equipment.
24/7 Emergency Service: Our furnace and air conditioning repair technicians are available 24 hours a day, 7 days a week.
Immediate Support: You will always speak with a live person when you call us –no matter what time of day or night.
Common Heating and Cooling Repairs:
If your equipment is acting up, it’s best to have it serviced so the equipment doesn’t fail in the middle of the night.
Telltale signs your equipment is in need of service are:
Water on the floor
Exhaust odor from the outside PVC pipe
The furnace or air conditioning unit is running non-stop
The equipment is not keeping your house warm/cool
Unusual noises coming from the air conditioner or furnace
The system comes on and off too frequently
The indoor air temperature doesn’t match the thermostat setting
Your air conditioner or furnace is over 10 years old
Your Comfort is our First Priority – Our Referral Rate Proves It
With no gimmicks or costly flat rate charges, contact us today to see why just last year, 55% of our new customer service calls came from referrals.
Contact Us for Your HVAC Repair
Contact us online through the form below or call our office at (262) 677-3477. We offer free diagnostics over the phone and even provide repair advice for the “do it yourselfer”!
When you work with Jackson Hardware Heating & Air Conditioning, one of our highly trained, uniformed techs will meet with you in your home and evaluate the problem you are experiencing with your furnace or air conditioning unit. They’ll explain in simple terms what needs to be fixed. Our technicians keep you informed throughout the entire duration of the repair.
At Jackson Hardware Heating & Air Conditioning, there’s no need to worry about a mess, because we are respectful of your home and often leave an area cleaner than we found it. Contact us and let us know how we can help with your HVAC repair needs.
Our Latest Google Reviews
My husband and I moved into our new house 3+ years ago and we had this problem ever since the first fall/winter. Clunk. Clunk. Clunk. Clunk. Clunk.The clunking coming from our master bathroom floor register as the duct work below it warms up, expanding and contracting but because the lower level is partially finished and drywalled, it was not an easy fix! Our builder along with original contracted HVAC guys were at our house about 6-7 times even my brother who is HVAC certified, none of them were ever able to correct it. I decided to give up on my builder and their HVAC guy and I called Jackson Hardware and Heating and Air Conditioning. Gary came out listened to me to be able to fully understand the problem, determined and heard where the noise was coming from. He understood the severity of it being drywalled in but said he had an idea. He took a length of pipe and pounded it into the duct work, in between the ceiling of the lower level and the floor above it, creating a dent in the duct. Thus separating it slightly from the restrictions of the drywall studs and clips allowing it to expand and contract without the dreaded clunking!Its been 8 days and we have not heard a single clunk!Thank you Gary for thinking outside the box, having creative thinking to get the job done!Thank you Jackson Hardware and Heating and Air Conditioning, you have a customer for life! Literally the best $130 I have spent!UPDATE!3 months later and the majority of the winter behind us and not a peep out, not a clunk to be heard. Thank you again Gary JOB WELL DONE!
21:25 06 Mar 20
My husband and I moved into our new house 3+ years ago and we had this problem ever since the first fall/winter. Clunk. Clunk. Clunk. Clunk. Clunk.The clunking coming from our master bathroom register as the duct work below it warms up, expanding and contracting but because the lower level is partially finished and drywalled, it was not an easy fix! Our builder along with original contracted HVAC guys were at our house about 6-7 times even my brother who is HVAC certified and none of them were never able to correct it. I decided to give up on my builder and their HVAC guy and I called Jackson Hardware and Heating and Air Conditioning. Gary came out listened to me to be able to fully understand the problem, determined and heard where it was coming from. He understood the severity of it being drywalled in but said he had an idea. He took a length of pipe and pounded it into the duct work, in between the ceiling and the floor above it, creating a dent in the duct. Thus separating it slightly from the restrictions of the drywall studs and clips allowing it to expand and contract without the dreaded clunking!Its been 8 days and we have not heard a single clunk!Thank you Gary for thinking outside the box, having creative thinking to get the job done!Thank you Jackson Hardware and Heating and Air Conditioning, you have a customer for life!Literally the best $130 I have spent!UPDATE!3 months later and the majority of the winter behind us and not a peep out, not a clunk to be heard. Thank you again Gary JOB WELL DONE!
00:47 05 Mar 20
Replaced my 24 yr. Old Lennox H.E. pulse furnace with a new Lennox H.E. furnace. The job was excellent, really impressed with the finished install.
21:34 01 Feb 20
Gary the owner is very responsive and knowledgeable. Highly recommended!
22:44 22 Nov 19
My furnace chose the best time to break down, as my husband was heading out of town on a Sunday. Prior experience tells me that repairmen tend to take advantage of females needing in home service. I dreaded it, but called Jackson Hardware Heating & A/C. I spoke with Tony, who immediately put my fears at ease. He diagnosed the problem over the phone and told me he could not repair the furnace until Monday even if he came out. His honesty saved me a ton of money. He squeezed me into his packed Monday schedule, gave me options of repair or replace, and coordinated my conversations with the installer. Gary and his team arrived the next day as scheduled and we're just as kind and courteous as Tony. The entire company truly cares about it's customers!
22:00 19 Nov 19
We had a furnace issue and Gary came to take a look. Our existing unit is 20 years old and needed a replacement circuit board. Gary was very kind and thorough in discussing options with us, no pressure and no hard sales tactics. We chose to replace the unit and Gary sealed the deal with a handshake. Installation was 4 days later, went off without a hitch and now we have new furnace for the winter. Great job, friendly, courteous, and thorough. I highly recommend Gary and Jackson Hardware Heating & Air Conditioning!
23:24 08 Nov 19
I had my old furnace replaced with a Lennox system from Jackson Heating and Air on 10/24/19.Gary, Mike, and Tom showed up on-time, removed the old furnace, got the new furnace installed, balanced, and up and running in a little more than 3 hours from start to finish! The old carrier was hauled away and the work area was spotless when they left.I am very impressed with the Jackson H&A team, their quality work, and professionalism.Thanks guys, you're awesome!
23:33 25 Oct 19
I've had Jackson Hardware service my furnace and air conditioner for years. I just had them install a brand new central air unit. They did a professional job as always. They were on time, clean and friendly. I highly recommend them. Steve BJackson, WI
23:38 24 Jul 19
Gary and the team at JHHAC were fantastic to work with. We discussed the work over the phone and agreed on a price and time. The crew showed up as promised and did a great job on the installation, just in time for the next heat wave. Friends used Jackson Hardware and Heating for their homes, giving me confidence to contact them. Google reviews helped me make up my mind. Friendly service, great knowledge, competitive pricing. Just what you want when your heating or cooling fails. Thanks JHHAC
01:01 17 Jul 19
Our small local business in Slinger has been using Jackson Hardware, Heating, & A/C for over 10 years now. They're the most responsive out of ANY contractor or company and will always get the job done! They are definitely our go to business for heating and a/c and one of the most trustworthy businesses out there!
15:56 10 Apr 19
Gary came over to quickly access the problem we had with our furnace. He was able to make adjustments to keep the furnace running to keep us warm. He had taken the call later on Christmas night to let us know his plans for the repair. The next day several price options were mentioned on the how to repair the unit. He explained the benefits and pricing for each of the two options. The repair even included a full tune up to ensure the entire furnace was operating properly and efficiently.Gary was fair and honest and communicated exactly when he would conduct the furnace repair. The service was done on time and was very thorough. We would recommend Jackson Heating and Hardware to anyone requiring heating and cooling services. Great work by Gary and your entire team! Thanks so much - Brad & Karolyn
20:50 13 Jan 19
I called six places near me for a furnace humidifier. Only 2 got back to me. One took 3 days and Gary of Jackson Hardware who was on a job returned my call quickly the same day I called. His price was fair so we set a day for the work. He called early that morning to confirm if time was still good and arrived on the job 30 minutes later with Mike. They knew what they were doing and finished quickly without any disruption or mess. He did a good job explaining all things important and we now have humidity levels that are healthier. Great job guys! I do recommend this company.
18:28 14 Dec 18
Our ac went out on the 2nd floor. Called them immediately and received same day service.Tony came out and easily fixed the problem. He explained everything he was doing, was very professional and very nice.Extremely reasonable pricing too Jackson Hardware Heating AC & Tony: You Rock!
Darcy Yeager Miller
14:29 28 Aug 18
Jackson Hardware Heating & A/C service technician's are extremely friendly and polite. They are honest, punchial and provide you with all the information you will need to run your new furnace and air conditioner.
19:56 22 Jun 18
I used Jackson hardware for service twice. One of those was an emergency call and they showed up on time and completed the work on a Sunday! I have recently had them install my home central air. They did a great job making a preliminary stop to see what size and type of AC we needed. Installation was done in less time that predicted and you couldn't tell they we there, left the work areas as good or better than before they arrived. Totally satisfied and would recommend them.Thanks for a good job.
16:48 03 Jun 18
Gary came to fix my air conditioner within hours of my call during the first heat wave of the season. He explained what was wrong and I learned that the service I received from his competitor last year never fixed the problem. I trust Gary. I learned a lesson and will only have Jackson Hardware and Heating & Air Conditioning repair or replace my AC or Furnace. Gary is professional, skilled and honest.
16:01 26 May 18
We decided to be proactive and replace our 31 year old AC and Furnace. Gary and his team arrived on time, and in 6 hours replaced my units with new Lennox equipment. They took the time to explain the process of bleeding the AC lines and why, advised for a furnace filter option that needs to be replaced every 2-3 years instead of monthly, and were professional in every aspect. Leveled off my AC pad and gave tips on how to save energy costs when operating each unit. I would recommend JHHAC for all your AC/Furnace install or service needs.
16:33 20 May 18
Honest, hardworking, and efficient! I had a furnace repair done last year, and they told me the furnace was almost at her end. I did not want to bite the bullet at that time, but they were surely correct. It died this week, and they came and replaced the furnace and thermostat. As a a single woman, I didn't feel them being condescending as they described issues, and explained the new furnace I would be getting. They did not try and upsell me to something I didn't need. They also cleaned up after themselves beautifully. I would strongly recommend Gary and his crew. "Tell them, "Jill Maria sent you!" 🙂
Jill Maria Murdy
19:24 11 Jan 18
Great service, new unit, same day in our case. Very satisfied customer and would highly recommend them!
20:21 10 May 17
We had a great experience with Gary from Jackson Hardware Heating and Air Conditioning. Our 25 yr old furnace had given up the ghost so I had several companies out. We picked Gary because he was honest and performed the appropriate tests to see if our furnace was working or not. He replaced our furnace two days later and he had two other men working with him. They were finished by 1100 in the morning. They left my basement cleaner than when they came and explained everything to me. Gary even made a fort out of the furnace box for my three yr old son. He decorated the fort with toys and made windows and a door. Gary went above and beyond! We will have him out in the spring to replace out air conditioner. I highly recommend Jackson Hardware Heating and Air Conditioning! Thanks Gary, Tom, and Ike!
16:58 30 Sep 16
Amazing experience with them! Gary and Mike both came out to look at my air conditioner after I received numerous quotes from other companies that were very expensive. Very responsive as I called and they came out within the hour. And I received great service at a very reasonable price. I will be using them for all my furnace and air conditioner needs from now on!
17:43 07 Jun 16
The Jackson Hardware Heating and Air Conditioning crew were here this morning, on time, at 8:30am. They were replacing a 20 year old furnace in our Mobile Home. It was not an easy take out and install, but, Gary and his crew handled it with relative ease and professionalism. They took the utmost care of our home and property and when they left you couldn't tell they were here. When finished with the install, Gary checked all the connections for leaks and the vents for air flow. He also checked the thermostat to make sure it was properly installed. They were done with the job shortly before noon and I can't say enough good things about their service and their prices. Gary and his crew at Jackson Hardware Heating and Air Conditioning get 5 gold stars from me. Thinking about having a furnace repaired or replaced, give them a call now. You won't be disappointed with the results. Fantastic organization and fantastic people, including Gary's father Tom, who is a delight to talk to. Great job guys. Thank you so much for your professionalism.