Customer Feedback

Servicing HVAC in Washington and Ozaukee Counties for over 90 years, we've built a solid reputation in our local community. See what others in your community have been saying about us!

Our Latest Google Reviews

I contacted Jackson Hardware Heating & Air Conditioning and requested their services for my A/C unit which was not cooling properly. Gary arrived promptly the following morning to diagnose and repair my Aire-Flo. He quickly ascertained the reasons why it was not operating properly and made the necessary repairs. Gary went above and beyond to ensure that the unit was working well before he left. He is quite professional and very thorough. I would highly recommend you call him for all of your HVAC needs.
ssgeraci
ssgeraci
17:50 20 Sep 21
I have used Jackson Hardware Heating twice now and both times they have surpassed all expectations. All service companies could learn a lesson from Gary’s team. Both times they gave me plenty of clear advise what I could be doing better in my heating and cooling set up in regards of air flow. Very knowledgeable, friendly, helpful, thorough technical staff. Both times they did not rush through the job and took the time to leave the job and customer set up properly with no need for any return visits to complete the job. I strongly recommend contracting with them for all your HVAC needs, I will not be calling anyone else. Thank you Gary.
Jerod Schoneman
Jerod Schoneman
12:58 26 May 21
Very efficient and skilled service. All employees that I came in contact with were very friendly and helpful. They left the areas that they worked in immaculate condition. I will definately do business with them again.
Janice Haskins
Janice Haskins
19:01 24 May 21
Gary and his team did an awesome job on the installation of my new Lennox. Superior knowledge of the Lennox products, professional and cleaned up was amazing. Thanks Sp
Scot Peret
Scot Peret
02:21 17 Apr 21
We just had a new furnace put in our home! I have never had a better experience! Not only are they professional but wonderfully friendly, punctual and hard working. They had our old furnace removed and the new one up and running in less than 4 hours. This company is affordable and honest. Gary was a straight shooter who did not try to up sell but made sure we had a very good system that will meet our needs. Our home is toasty warm and we could not be any happier with how much better it is heating our home. We have used this company before for an AC unit a couple of years ago and highly highly recommend Jackson Hardware!! Thank you for such great service!!!
Lisa Simmelink
Lisa Simmelink
00:59 19 Feb 21
This winter I have had 2 issues with my 6 year old York furnace. I consider myself moderately handy and was able to provide Tony with a good deal of information both times. The first time I called was at 10pm on a weekend night. He confirmed it sounded like an inducer motor and advised me to call around for the correct part so I do not get charged for multiple service calls. This saved me time and money. The next time I called, he again walked me through some diagnostic steps to determine that the thermostat was causing the fuse to pop. In this day and age you find less and less people willing to do things like that. He could very easily have set up a service call and made extra money. The way he talked to me both times told me that he cared more about me having heat for my family than him making a buck. Let me tell you when I need to have my systems tuned up or replaced I will be only calling Jackson Hardware Heating & Air Conditioning. I have already told my family and friends that if they need anything this is the first place to call. Thank you so much.
Timothy Kruschel
Timothy Kruschel
17:03 08 Feb 21
Great price, great people! Thanks Gary
Mikie Kosmatka
Mikie Kosmatka
20:01 10 Jan 21
Spot on! Gary was fantastic, and explained everything very well.
Scott Mehlos
Scott Mehlos
20:36 16 Nov 20
Unfortunately do to this pandemic I cant really afford to pay anybody for a service call on my broken down furnace, however, when I do get back to working regularly, I will without a doubt be taking my buisness here. Gary is the gentleman I've been speaking with and he has been so awesome. Knowing that my heat is out and i cant afford to pay for it he has loaned us some space heaters until we can get this figured out. He didnt have to do that. But he did. It shows that this place cares for their customers well being and that is everything to me.
Keenan Kelley
Keenan Kelley
18:41 10 Nov 20
Gary and his crew have come to my rescue numerous times over the years. Very knowledgeable and honest crew. Highly recommended.
Joshua Houle
Joshua Houle
03:37 20 Sep 20
My husband and I moved into our new house 3+ years ago and we had this problem ever since the first fall/winter. Clunk. Clunk. Clunk. Clunk. Clunk.The clunking coming from our master bathroom floor register as the duct work below it warms up, expanding and contracting but because the lower level is partially finished and drywalled, it was not an easy fix! Our builder along with original contracted HVAC guys were at our house about 6-7 times even my brother who is HVAC certified, none of them were ever able to correct it. I decided to give up on my builder and their HVAC guy and I called Jackson Hardware and Heating and Air Conditioning. Gary came out listened to me to be able to fully understand the problem, determined and heard where the noise was coming from. He understood the severity of it being drywalled in but said he had an idea. He took a length of pipe and pounded it into the duct work, in between the ceiling of the lower level and the floor above it, creating a dent in the duct. Thus separating it slightly from the restrictions of the drywall studs and clips allowing it to expand and contract without the dreaded clunking!Its been 8 days and we have not heard a single clunk!Thank you Gary for thinking outside the box, having creative thinking to get the job done!Thank you Jackson Hardware and Heating and Air Conditioning, you have a customer for life! Literally the best $130 I have spent!UPDATE!3 months later and the majority of the winter behind us and not a peep out, not a clunk to be heard. Thank you again Gary JOB WELL DONE!
Ka Mc
Ka Mc
21:25 06 Mar 20
My husband and I moved into our new house 3+ years ago and we had this problem ever since the first fall/winter. Clunk. Clunk. Clunk. Clunk. Clunk.The clunking coming from our master bathroom register as the duct work below it warms up, expanding and contracting but because the lower level is partially finished and drywalled, it was not an easy fix! Our builder along with original contracted HVAC guys were at our house about 6-7 times even my brother who is HVAC certified and none of them were never able to correct it. I decided to give up on my builder and their HVAC guy and I called Jackson Hardware and Heating and Air Conditioning. Gary came out listened to me to be able to fully understand the problem, determined and heard where it was coming from. He understood the severity of it being drywalled in but said he had an idea. He took a length of pipe and pounded it into the duct work, in between the ceiling and the floor above it, creating a dent in the duct. Thus separating it slightly from the restrictions of the drywall studs and clips allowing it to expand and contract without the dreaded clunking!Its been 8 days and we have not heard a single clunk!Thank you Gary for thinking outside the box, having creative thinking to get the job done!Thank you Jackson Hardware and Heating and Air Conditioning, you have a customer for life!Literally the best $130 I have spent!UPDATE!3 months later and the majority of the winter behind us and not a peep out, not a clunk to be heard. Thank you again Gary JOB WELL DONE!
Ka Mc
Ka Mc
00:47 05 Mar 20
Replaced my 24 yr. Old Lennox H.E. pulse furnace with a new Lennox H.E. furnace. The job was excellent, really impressed with the finished install.
Dave Rose
Dave Rose
21:34 01 Feb 20
Gary the owner is very responsive and knowledgeable. Highly recommended!
Eric Krueger
Eric Krueger
22:44 22 Nov 19
My furnace chose the best time to break down, as my husband was heading out of town on a Sunday. Prior experience tells me that repairmen tend to take advantage of females needing in home service. I dreaded it, but called Jackson Hardware Heating & A/C. I spoke with Tony, who immediately put my fears at ease. He diagnosed the problem over the phone and told me he could not repair the furnace until Monday even if he came out. His honesty saved me a ton of money. He squeezed me into his packed Monday schedule, gave me options of repair or replace, and coordinated my conversations with the installer. Gary and his team arrived the next day as scheduled and we're just as kind and courteous as Tony. The entire company truly cares about it's customers!
Erin Wentzloff
Erin Wentzloff
22:00 19 Nov 19
We had a furnace issue and Gary came to take a look. Our existing unit is 20 years old and needed a replacement circuit board. Gary was very kind and thorough in discussing options with us, no pressure and no hard sales tactics. We chose to replace the unit and Gary sealed the deal with a handshake. Installation was 4 days later, went off without a hitch and now we have new furnace for the winter. Great job, friendly, courteous, and thorough. I highly recommend Gary and Jackson Hardware Heating & Air Conditioning!
Jim Pfarr
Jim Pfarr
23:24 08 Nov 19
I had my old furnace replaced with a Lennox system from Jackson Heating and Air on 10/24/19.Gary, Mike, and Tom showed up on-time, removed the old furnace, got the new furnace installed, balanced, and up and running in a little more than 3 hours from start to finish! The old carrier was hauled away and the work area was spotless when they left.I am very impressed with the Jackson H&A team, their quality work, and professionalism.Thanks guys, you're awesome!
Bill Ewert
Bill Ewert
23:33 25 Oct 19
I've had Jackson Hardware service my furnace and air conditioner for years. I just had them install a brand new central air unit. They did a professional job as always. They were on time, clean and friendly. I highly recommend them. Steve BJackson, WI
Kelly Price
Kelly Price
23:38 24 Jul 19
Gary and the team at JHHAC were fantastic to work with. We discussed the work over the phone and agreed on a price and time. The crew showed up as promised and did a great job on the installation, just in time for the next heat wave. Friends used Jackson Hardware and Heating for their homes, giving me confidence to contact them. Google reviews helped me make up my mind. Friendly service, great knowledge, competitive pricing. Just what you want when your heating or cooling fails. Thanks JHHAC
Cal Cummings
Cal Cummings
01:01 17 Jul 19
Our small local business in Slinger has been using Jackson Hardware, Heating, & A/C for over 10 years now. They're the most responsive out of ANY contractor or company and will always get the job done! They are definitely our go to business for heating and a/c and one of the most trustworthy businesses out there!
Julie Wallschlaeger
Julie Wallschlaeger
15:56 10 Apr 19
Gary came over to quickly access the problem we had with our furnace. He was able to make adjustments to keep the furnace running to keep us warm. He had taken the call later on Christmas night to let us know his plans for the repair. The next day several price options were mentioned on the how to repair the unit. He explained the benefits and pricing for each of the two options. The repair even included a full tune up to ensure the entire furnace was operating properly and efficiently.Gary was fair and honest and communicated exactly when he would conduct the furnace repair. The service was done on time and was very thorough. We would recommend Jackson Heating and Hardware to anyone requiring heating and cooling services. Great work by Gary and your entire team! Thanks so much - Brad & Karolyn
Brad Schmidt
Brad Schmidt
20:50 13 Jan 19
I called six places near me for a furnace humidifier. Only 2 got back to me. One took 3 days and Gary of Jackson Hardware who was on a job returned my call quickly the same day I called. His price was fair so we set a day for the work. He called early that morning to confirm if time was still good and arrived on the job 30 minutes later with Mike. They knew what they were doing and finished quickly without any disruption or mess. He did a good job explaining all things important and we now have humidity levels that are healthier. Great job guys! I do recommend this company.
Dan Mueller
Dan Mueller
18:28 14 Dec 18
Our ac went out on the 2nd floor. Called them immediately and received same day service.Tony came out and easily fixed the problem. He explained everything he was doing, was very professional and very nice.Extremely reasonable pricing too Jackson Hardware Heating AC & Tony: You Rock!
Darcy Yeager Miller
Darcy Yeager Miller
14:29 28 Aug 18
Jackson Hardware Heating & A/C service technician's are extremely friendly and polite. They are honest, punchial and provide you with all the information you will need to run your new furnace and air conditioner.
Lucky Starr
Lucky Starr
19:56 22 Jun 18
I used Jackson hardware for service twice. One of those was an emergency call and they showed up on time and completed the work on a Sunday! I have recently had them install my home central air. They did a great job making a preliminary stop to see what size and type of AC we needed. Installation was done in less time that predicted and you couldn't tell they we there, left the work areas as good or better than before they arrived. Totally satisfied and would recommend them.Thanks for a good job.
Ben Kraemer
Ben Kraemer
16:48 03 Jun 18
Gary came to fix my air conditioner within hours of my call during the first heat wave of the season. He explained what was wrong and I learned that the service I received from his competitor last year never fixed the problem. I trust Gary. I learned a lesson and will only have Jackson Hardware and Heating & Air Conditioning repair or replace my AC or Furnace. Gary is professional, skilled and honest.
Lynn Muelbl
Lynn Muelbl
16:01 26 May 18
We decided to be proactive and replace our 31 year old AC and Furnace. Gary and his team arrived on time, and in 6 hours replaced my units with new Lennox equipment. They took the time to explain the process of bleeding the AC lines and why, advised for a furnace filter option that needs to be replaced every 2-3 years instead of monthly, and were professional in every aspect. Leveled off my AC pad and gave tips on how to save energy costs when operating each unit. I would recommend JHHAC for all your AC/Furnace install or service needs.
Bill Lien
Bill Lien
16:33 20 May 18
Honest, hardworking, and efficient! I had a furnace repair done last year, and they told me the furnace was almost at her end. I did not want to bite the bullet at that time, but they were surely correct. It died this week, and they came and replaced the furnace and thermostat. As a a single woman, I didn't feel them being condescending as they described issues, and explained the new furnace I would be getting. They did not try and upsell me to something I didn't need. They also cleaned up after themselves beautifully. I would strongly recommend Gary and his crew. "Tell them, "Jill Maria sent you!" 🙂
Jill Maria Murdy
Jill Maria Murdy
19:24 11 Jan 18
Great service, new unit, same day in our case. Very satisfied customer and would highly recommend them!
Steve Petsch
Steve Petsch
20:21 10 May 17
We had a great experience with Gary from Jackson Hardware Heating and Air Conditioning. Our 25 yr old furnace had given up the ghost so I had several companies out. We picked Gary because he was honest and performed the appropriate tests to see if our furnace was working or not. He replaced our furnace two days later and he had two other men working with him. They were finished by 1100 in the morning. They left my basement cleaner than when they came and explained everything to me. Gary even made a fort out of the furnace box for my three yr old son. He decorated the fort with toys and made windows and a door. Gary went above and beyond! We will have him out in the spring to replace out air conditioner. I highly recommend Jackson Hardware Heating and Air Conditioning! Thanks Gary, Tom, and Ike!
Cary Kennedy
Cary Kennedy
16:58 30 Sep 16
Amazing experience with them! Gary and Mike both came out to look at my air conditioner after I received numerous quotes from other companies that were very expensive. Very responsive as I called and they came out within the hour. And I received great service at a very reasonable price. I will be using them for all my furnace and air conditioner needs from now on!
Dawn Gunderson
Dawn Gunderson
17:43 07 Jun 16
The Jackson Hardware Heating and Air Conditioning crew were here this morning, on time, at 8:30am. They were replacing a 20 year old furnace in our Mobile Home. It was not an easy take out and install, but, Gary and his crew handled it with relative ease and professionalism. They took the utmost care of our home and property and when they left you couldn't tell they were here. When finished with the install, Gary checked all the connections for leaks and the vents for air flow. He also checked the thermostat to make sure it was properly installed. They were done with the job shortly before noon and I can't say enough good things about their service and their prices. Gary and his crew at Jackson Hardware Heating and Air Conditioning get 5 gold stars from me. Thinking about having a furnace repaired or replaced, give them a call now. You won't be disappointed with the results. Fantastic organization and fantastic people, including Gary's father Tom, who is a delight to talk to. Great job guys. Thank you so much for your professionalism.
Gary Koetting
Gary Koetting
16:58 11 May 16

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